Refund Policy

1. When you get your money back

Unused minutes: a full refund of the unused part within 14 days of purchase.

Minutes already spent on generations are not refundable, because the AI processing has been paid for. The cost of every paid action is shown before you confirm it.

A video that failed to start or could not be finished because of a problem on our side: the minutes return to your balance automatically; if you prefer, we refund them in money.

A double charge, a payment made by mistake, or minutes not credited within 1 hour after a successful payment: a full refund.

2. Cancelling a payment

A payment that has not been settled by the bank yet (usually the same day) is cancelled in full; the hold on your card is released by your bank, typically within 1-3 business days.

A settled payment is returned as a refund, as described below.

3. How to request a refund

Write to [email protected] or call +380 93 126 8088. Include the email of your NicheCut account, the date and amount of the payment, the last 4 digits of the card and the reason. We answer within 2 business days.

4. How and when the money comes back

Payments made in Ukraine through WayForPay are refunded to the same card or account they were paid from. We send the refund within 3 business days after approving the request; your bank usually shows it within 3-7 business days (up to 30 days depending on the bank). Purchases in instalments are refunded under the rules of the bank that provided the instalments.

Payments from outside Ukraine are refunded by Paddle, our Merchant of Record, to the original payment method within 5-10 business days.

5. Seller

Sole proprietor (FOP) Mykhailo Stepanovych Mohish. Taxpayer ID (RNOKPP): 2806903056. Registered and actual address: 104 Karpatska St., Volovets, Zakarpattia Oblast, 89100, Ukraine. Phone: +380 93 126 8088. Email: [email protected].