Refund Policy

Credits

Unused credits can be refunded within 14 days of purchase. Contact us or Paddle support with your order number.

Credits already spent on generations are not refundable, because the AI processing cost has been incurred.

Failed generations

If a video fails to start or cannot be completed because of a technical problem on our side, the credits are returned to your balance automatically or by our support.

How refunds are paid

Refunds are processed by Paddle, our Merchant of Record, to the original payment method. Processing can take 5-10 business days depending on your bank.